Terms for experts: plans, auto-renewal and client data
These terms govern the use of the UpAction expert cabinet on a paid plan (the "Plan") and supplement the public offer.
1. Parties
Provider: FOP Mazepa N.V. (sole proprietor), tax ID 3188510120, Oplitsko village, Lviv region, Ukraine, my.uplevel.pro@gmail.com. Expert: a sole proprietor, a company or an individual who uses the cabinet to work with their own clients.
2. Plans and limits
The Plan sets the limits: the number of active clients, the number of presets (action templates) and promo codes per month. The current plans, prices (EUR) and limits are shown on the plan page in the cabinet. The trial plan "Pilot" lasts 30 days from the moment you are connected.
Going over a limit does not delete clients or data: it only blocks adding new ones until you upgrade or free some places.
3. Payment and auto-renewal
Paid plans are monthly. When you pay with auto-renewal, the Plan renews automatically every month for the same amount on the same date until you cancel. The first charge is made when you subscribe.
Before every charge we send an e-mail reminder 3 days and 24 hours before; after every payment you get a confirmation with the amount and the next charge date. There is also a one-off payment without auto-renewal: then you renew by hand and the reminders come 5 and 1 days before the end.
Payments are processed by WayForPay; we never see your card data.
4. If a charge fails
We e-mail you at once. The bank may retry the next day. For 3 more days after the paid period ends the cabinet keeps working; then it is paused: your clients, their history and presets are kept, clients keep getting their own reminders, and access returns as soon as you pay.
5. Cancelling and changing the plan
You can cancel auto-renewal at any time on the plan page: future charges are switched off and the Plan stays active until the end of the paid period. A cancellation at the payment provider cannot be undone: to continue, pay again.
A new Plan starts at the moment of payment; the unused rest of the previous one is not carried over. While auto-renewal is on, cancel it first to change the Plan: the paid period is kept.
6. Price changes
We may change the prices of the plans. We announce a price change by e-mail to the account at least 30 days before it takes effect and state the date. A period you have already paid for, and every charge that falls before that date, stay at the old price; the first charge on or after that date is made at the new price, and we tell you the amount of the next charge separately.
Before the date you can pay once for 3, 6 or 12 months at the current price: those months do not become more expensive. If you do not agree with the new price, cancel auto-renewal before the first charge at the new price: you keep access until the end of the paid period.
7. Refunds and documents
This is a service for professional activity. The consumer right to withdraw within 14 days does not apply. We refund a wrong or duplicate charge and a technical impossibility to give you access: write to my.uplevel.pro@gmail.com within 14 days of the charge. Other cases are at the Provider's discretion.
Invoices and acts are provided on request: my.uplevel.pro@gmail.com.
8. Your clients' data
In the cabinet you process personal data of your clients and you are responsible for the lawfulness of collecting it and for your clients' consents. For this data the Expert acts as the controller and the Provider as the processor: the Provider processes it only to run the cabinet and on the Expert's instructions.
9. Law and contacts
Applicable law: the law of Ukraine. Disputes are settled by negotiation and, failing that, in the court at the Provider's location. The terms may change; the current version is always on this page. Contact: my.uplevel.pro@gmail.com.