Pro subscription and auto-renewal terms
These terms explain how the paid UpAction Pro subscription (the "Subscription") that you start in the web version of the app works.
1. Who provides the service
Provider: FOP Mazepa N.V. (sole proprietor), tax ID 3188510120, Oplitsko village, Lviv region, Ukraine, my.uplevel.pro@gmail.com.
2. What you buy
Access to the extended UpAction Pro features for the period you choose: "Pro monthly" or "Pro yearly". The price and currency (EUR) are shown on the payment page before you go to the payment provider.
This is a digital service delivered online right after the payment is confirmed.
3. Automatic renewal
The Subscription renews automatically for the same period at the same price until you cancel it. The first charge is made when you subscribe, the next ones every month (monthly plan) or every year (yearly plan) on the same date.
The payment is charged to the card you paid with. Card data is handled by the payment provider WayForPay; we never see it.
Before every charge we send a reminder to your e-mail: for the monthly plan 3 days and 24 hours before, for the yearly plan 30 days, 7 days and 24 hours before. After each payment you receive a confirmation with the amount and the date of the next charge.
4. How to cancel
In the app: Settings, Subscription, the "Cancel auto-renewal" button (also the /pro page). Cancelling switches off future charges only: Pro stays active until the end of the period you already paid for.
You can cancel at any time. To avoid the next charge, cancel before the charge date shown on the subscription page. A cancellation cannot be undone: to continue later, subscribe again.
5. Price changes
We may change the price of the Subscription. We announce a price change by e-mail at least 30 days before it takes effect and state the date. A period you have already paid for, and every charge that falls before that date, stay at the old price. The first charge on or after that date is made at the new price; we send a reminder 7 days before and tell you the amount of the next charge.
If you do not agree with the new price, you can cancel auto-renewal at any time before the first charge at the new price: you keep access until the end of the paid period and the new price is not charged.
6. If a charge fails
We e-mail you at once. The payment provider may retry the next day. Pro stays active for 3 more days, then the account moves to the free plan.
Your data is kept: actions above the free-plan limit are deactivated, not deleted. A payment at any time brings Pro back.
7. Right of withdrawal and refunds
You ask for Pro to be available immediately after the payment. By confirming the purchase with a separate checkbox you agree to the immediate supply of the digital service and acknowledge that, once it has started, you lose the right to withdraw from the contract within 14 days.
We refund a wrong or duplicate charge, a technical impossibility to give you access and other cases required by law. Write to my.uplevel.pro@gmail.com within 14 days of the charge. Other cases are at the Provider's discretion.
A refund goes to the same card; the time depends on your bank. After a refund Pro access ends and auto-renewal is switched off.
8. Personal data
For the Subscription we use your e-mail and technical subscription data; payment data is handled by WayForPay. Privacy policy: https://app.upaction.pro/legal/privacy.
9. Changes, law, contacts
The terms may change; the current version is always on this page. Applicable law: law of Ukraine. Contact: my.uplevel.pro@gmail.com.